Poncho Fleece "Texas Gertrude"

Returns

Regular priced items purchased within the last 30 days are eligible for returns. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition or damaged not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@roycebrand.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need another size of the same item or want to exchange it for another item send us an email at cs@roycebrand.com and send your item to: 408 Long Meadow Dr  Salisbury, NC 28147

Where do I send returns to?

To return your product, you should mail your product to: Royce Apparel  Attn: Online Sales  408 Longmeadow Drive  Salisbury, NC  28147

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

How long does it take for the return to be received?

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FAQs

How can I exchange a product?

Regular priced items purchased within the last 30 days are eligible for returns. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition or damaged not due to our error

Any item that is returned more than 30 days after delivery

What if I change my mind on a purchase?

We all have a change of mind sometimes and that’s okay. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If items are faulty or break?

We replace items if they are defective or damaged. Firstly, contact us at cs@roycebrand.com so that we know of your situation. Then to return the product, you should mail your product to: Royce Apparel  Attn: Online Sales  408 Longmeadow Drive  Salisbury, NC  28147

What happens if the product is damaged on arrival?

We replace items if they are defective or damaged. Firstly, contact us at cs@roycebrand.com so that we know of your situation. Then to return the product, you should mail your product to: Royce Apparel  Attn: Online Sales  408 Longmeadow Drive  Salisbury, NC  28147

I was sent the wrong product?

Contact us at cs@roycebrand.com so that we know of your situation and can organize the appropriate resolution. 

My order never arrived

If you order has not arrived after the scheduled delivery date first contact the shipping company. If the order has still not been delivered after contacting the delivery company please reach out to us at cs@roycebrand.com so that we know of your situation and can organize any appropriate resolution.

I cancelled after ordering. What do I do?

Please contact us at cs@roycebrand.com as soon as possible after cancelling your order so that we can reduce any unnecessary delay in processing.

Where do we ship to?

United States and Territories. Please see the full list of zones and locations at the bottom. 

How do you ship?

We use FedEx as our carrier. 

How long does shipping take?

This is dependant on your exact location however Free and Standard Shipping generally takes between 1-5 business days to Zone 1 locations. 

How much does shipping cost?

Zone 1 (Contiguous United States)

• Purchases $50 and over - Free Shipping
• Standard shipping - $7.99
• Heavy goods (5-20lbs) - $18

Zone 2

• Flat rate - $18

Zone 3

• Purchases $50 and over - Free shipping
• Flat rate - $18

Zone 4

• Standard shipping - $7.99
• Heavy goods (5-20lbs) - $18

What happens if I don't receive my order?

If you order has not arrived after the scheduled delivery date first contact the shipping company. If the order has still not been delivered after contacting the delivery company please reach out to us at cs@roycebrand.com so that we know of your situation and can organize any appropriate resolution.

Full list of shipping zones:

Zone 1:

• Contiguous United States

 Zone 2:

• Alaska
• American Samoa
• Micronesia
• Hawaii
• Marshall Islands
• North Mariana Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Zone 3:

• Guam
• Palau
• US Virgin Islands

Zone 4:

• Puerto Rico

Royce Brand Shipping Policy Page