Arch Tennessee Poncho

Returns & Exchanges

Refunds on items eligible for return are accepted within 30 days of receiving your order.

To be eligible for a return, all original packaging, including dust bags and merchandise tags, must be included, along with the original packing list.

If you are returning from the US and opted for the $2.98 option that provides free returns or store credit along with exchange protection during the initial checkout, there will be no charge for returning your order.

You will have the opportunity to initiate a return for either store credit, refund or an exchange using our Returns Center and will be provided with a prepaid shipping label.

However, if you did not select the option for exchange protection during the initial checkout, you will be responsible for the cost of the discounted return shipping label.

A friendly reminder that all items purchased marked “Clearance” cannot be returned or exchanged. Outbound shipping fees are not refundable.

After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically canceled.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition or damaged not due to our error
• Any item that is returned more than 30 days after delivery

About Re:do

Checkout with the $2.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work.

Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@roycebrand.com.

FAQs

My order never arrived

If you order has not arrived after the scheduled delivery date first contact the shipping company. If the order has still not been delivered after contacting the delivery company please reach out to us at cs@roycebrand.com so that we know of your situation and can organize any appropriate resolution.

I canceled after ordering. What do I do?

Please contact us at cs@roycebrand.com as soon as possible after canceling your order so that we can reduce any unnecessary delay in processing.